Refund policy at a glance
DMIT's official Terms of Service (TOS) section 19 defines the refund policy. Below is a summary based on the official terms (checked 2026-08-18 — always refer to the official TOS):
| Condition | Refund type | Limit |
|---|---|---|
| Within 3 days of purchase | Full refund | Transfer used ≤ 30GB |
| 3-30 days after purchase | Partial refund | Ratio per TOS |
| After 30 days | No refund | — |
When refunds do not apply
Per the official terms, refunds typically do not apply in these cases:
- Transfer used exceeds 30GB (within the 3-day full refund window)
- Beyond the 30-day refund window
- Service terminated due to TOS violation
- After a renewal (refund policy applies to the first billing cycle of a new order only)
Always read the full official TOS on the DMIT site before ordering.
How to request a refund
The refund process follows the official site; general steps are:
- Log in to the DMIT Billing Area
- Find the relevant instance in the Services list
- Look for a refund/cancel option, or submit a ticket explaining the reason
- Wait for support to process and confirm the refund amount
Refund processing time depends on the payment method and processing cycle — follow the official notice.
Common refund questions
How is transfer counted?
DMIT's transfer statistics are recorded by the official system, including both inbound and outbound traffic. Within the 3-day full refund window, total transfer must not exceed 30GB. We recommend doing only small-scale testing right after purchase to verify the route before heavier use.
Can I refund after renewal?
The refund policy typically applies only to the first billing cycle of a new order. Renewed cycles are generally not refundable — check the TOS for details.
What about plan upgrades?
Upgrading is a service change that may affect the original order's refund eligibility. Contact support before upgrading to confirm how the refund policy applies.
Buying strategy
The refund policy provides a safety window. Recommended approach:
- Within 3 days of purchase, run basic tests (connectivity, routing, latency) before committing
- Keep transfer usage low during testing to stay under the 30GB limit
- If unsatisfied, request a full refund within the 3-day window
- Within 30 days, a partial refund is still possible if the plan doesn't fit
For more buying advice, see How to Choose a DMIT Plan and the FAQ.
Data checked 2026-08-18. Refund policy details follow the official DMIT TOS.